New Review Submitted for Montegufoni: Montegufoni 14 located in Montegufoni, Tuscany, Italy.
Rental Date: Sunday 9th of September 2018.
Renter: Angela C. (Tunbridge Wells, Kent, United Kingdom).
Renter Rating: 4/5.
Review Details:
Beautiful and historical castle with spectacular views of the countryside around. Our accommodation was part of some buildings adjacent to the castle which had been very sympathetically decorated in a rustic shabby chic style, with lovely views from all sides. However, it was situatedin a shady spot which was a shame as we were unable to sit outside and enjoy the Tuscan sunshine. The amenities in the kitchen had also seen better days with a couple of the appliances perhaps needing to be renewed and utensils a bit thin on the ground. Lovely towels and bedding were supplied however and the bathrooms and bedrooms very nice. The staff in reception were very helpful and the grounds of the castle and the swimming pool were in a lovely setting. Just one major fly in the ointment - the weekend after we arrived a huge group of about 60 Swedish guests arrived who seem to think it was their right to take the whole place over. They told us that we were unable to use the pool as they had hired it for the weekend for themselves but as we were also paying guests and had not been told otherwise by the staff, we stayed in the pool but did in the end feel bullied out of it especially when they took the one sunbed that was available for us to use and put their things on it over the top of our things. That night and the following night they had a disco set up with very loud music that went on until well after 1 in the morning and could be heard from where our accommodation was. They also had a huge dinner in the courtyard of the castle and when we wanted to get to the restaurant the gates were locked around the outside and the only way through was by walking through their dinner and speeches and we didn’t feel that we wanted to do that. Thankfully they had all left by Monday morning and we were able to continue enjoying our holiday. We do feel that if the Castle wishes to take these large parties of people, then in fairness to other guests, they should close the rest of the Castle and not take any bookings for other people until the large group has departed. We did hear other guests who were staying near us complaining about the loud music to each other, so we know it wasn’t just us. EasyReserve as a company dealt with our booking well, although when I emailed them a couple of times with a couple of queries they were very slow in replying, so one time I telephoned using the number for the local rate, to find that I had been charged £7! If I had had a reply to my email I would not have got this charge. With the moans over, I would say that Castle Montegufoni is a lovely place to stay in Tuscany with a couple of of small villages nearby for basic shopping needs, and not too far from Pisa airport or Florence.
[COUNTER COMMENT FROM EASY RESERVE] Thank you very much for the comments. We are sorry this group behaved in such a bad way and we confirm that the pool at the Castle is never for exclusive use of a group, all guests can use the pool. We are looking into the high phone charge, we have a toll free number in the US and the UK and there is also the possibility through our website to ask for a call back or to chat with us, all for free of course.
